Refunds and Cancellation Policy

Last updated: 29 May 2026

This Refunds and Cancellation Policy explains how order cancellations, refunds, failed trades, and payment disputes are handled for purchases of CS2 in-game items (“skins”) made through www.higherskins.com.

The Website is operated by:

In this Policy, “Higherskins”, “we”, “us” or “our” means RYE FLOUR COOKIES LTD. “Customer”, “you” or “your” means any person placing an order through the Website.

This Policy should be read together with our Terms and Conditions, Trade Delivery Policy, Payment Policy, and Privacy Policy.

Nothing in this Policy limits any mandatory legal rights you may have under applicable consumer protection law.

1. Scope of This Policy

1.1 This Policy applies to digital in-game items for Counter-Strike 2 (CS2) purchased through Higherskins.

1.2 Skins are digital goods delivered instantly through the Steam trading system. There are no physical goods to return, and no postal returns are involved.

1.3 Because delivery of a digital item is immediate and irreversible once accepted into your Steam inventory, refund eligibility depends primarily on whether the skin has already been delivered.

2. Nature of Digital Delivery

2.1 When you purchase a skin, you expressly request immediate delivery of a digital item to your Steam inventory.

2.2 Once the trade offer has been accepted and the skin is in your Steam inventory, the transaction is complete and the item cannot be “returned” in the way a physical product could.

2.3 By completing a purchase, where permitted by law, you acknowledge that your statutory right to cancel may be lost once delivery of the digital item has begun with your consent.

3. Cancelling Before the Trade Offer Is Sent

3.1 You may request cancellation of an order before the Steam trade offer has been sent.

3.2 To request cancellation, contact us as soon as possible at info@higherskins.com with your order number, or check the status under Account → My Trades.

3.3 If the order is still Processing and no trade offer has been sent, we will cancel the order and refund the full amount to your Higherskins wallet balance.

3.4 Because trade offers are usually sent within seconds of payment, cancellation may not be possible if the offer has already been dispatched to your account.

4. After the Trade Offer Is Sent

4.1 Once a trade offer has been sent to your Steam account, the order is being fulfilled and can no longer be freely cancelled.

4.2 If you do not wish to complete the purchase, do not accept the trade offer. If an offer is declined or expires unaccepted, contact support so we can cancel the order and refund your balance.

4.3 Once you accept the trade offer and the skin enters your inventory, the trade is final and no refund is due, except where required by law or where the item delivered does not match your order.

5. Failed or Undeliverable Trades

5.1 If a trade offer cannot be completed because of an issue on our side, a Steam outage, or the item becoming unavailable after your order, we will refund the full amount to your Higherskins wallet balance.

5.2 If a trade cannot be delivered because of an issue on your side — such as an invalid or outdated trade URL, a full or restricted inventory, or a trade ban — we will hold your order and contact you to arrange redelivery once the issue is resolved.

5.3 Where redelivery is not possible after reasonable attempts, we will refund your balance in full.

6. Wrong or Not-as-Described Items

6.1 If you accept a trade offer and the skin you received does not match the item you purchased (for example, a different weapon, wear, float, or pattern), contact us immediately at info@higherskins.com with your order number and screenshots.

6.2 If we confirm that the item delivered does not match your order, we will provide the correct item where possible, or issue a full refund.

6.3 The float, wear, and pattern of each skin are displayed on the listing before purchase. An item matching its listing is not considered “not as described” on the basis of preference.

7. How Refunds Are Issued

7.1 Refunds are normally credited to your Higherskins wallet balance, from which the purchase was paid.

7.2 Where a refund to your original payment method is required by law or agreed with us, it will be processed to that method where possible. Your bank or payment provider may take additional time to make the funds available.

7.3 Refunds cannot normally be issued to a different card, account, or person.

8. Non-Refundable Situations

8.1 Except where required by law, refunds are not available where:

• you have accepted a trade offer and the skin matches your order;
• you changed your mind after the skin was delivered to your inventory;
• the market value of the skin changed after purchase;
• you provided an incorrect trade URL and later resold or moved the item;
• the order is subject to fraud, chargeback abuse, or sanctions review.

9. Wallet Balance and Funds

9.1 Funds added to your Higherskins wallet are used to pay for purchases. Where we offer withdrawals or balance refunds, these are subject to identity and fraud checks.

9.2 We may hold, review, or reverse balance transactions where we detect fraud, chargeback risk, or a breach of our Terms and Conditions.

10. Chargebacks and Payment Disputes

10.1 If you have a problem with an order, delivery, or refund, please contact us first so we can investigate and try to resolve the matter.

10.2 If you open a chargeback or payment dispute, we may share order, delivery, trade, communication, and fraud-prevention information with our payment provider, bank, card network, or dispute resolution provider.

10.3 We reserve the right to contest chargebacks where we believe an order was fulfilled correctly or a claim is inaccurate, fraudulent, or abusive, and to suspend accounts engaged in chargeback abuse.

11. Your Legal Rights

11.1 Nothing in this Policy limits your mandatory legal rights.

11.2 Consumers may have statutory rights where a digital item is faulty, not as described, or not in conformity with the contract.

11.3 Where you consent to immediate delivery of a digital item and acknowledge that your right to cancel is lost once delivery begins, statutory cancellation rights may not apply to that item.

12. Changes to This Policy

12.1 We may update this Refunds and Cancellation Policy from time to time to reflect changes in our operations, payment provider requirements, or legal requirements.

12.2 The version in force at the time you place your order will apply to that order, unless a change is required by law. When we update this Policy, we will revise the “Last updated” date at the top of the page.

13. Contact Information

If you have any questions about cancellations, refunds, failed trades, or incorrect items, please contact us: